Want reliable telephone service with friendly customer care?
OTZ Residential Phone Plans & Rates
We have a variety of residential plans to best meet your needs — and to save you money. Or if you prefer, you can choose basic service and add extra features from the menu below.
About Starting Service & Set-up Charges
Monthly Residential Rates
Calling Feature Options & Rates
Calling Feature Bundles
About Starting Service
When you begin a new residential phone service, there are certain one-time-only charges (“Non-Recurring Rates”) for installation along with charges for setting up your account. These charges cover the minimum costs for new service. Some changes to existing services also incur one-time charges. Such changes include disconnects and relocations, the addition of Custom Calling features, and other service alterations.
There are also monthly charges (“Recurring Rates”), which are part of your monthly phone bill. Many of these charges are for access to the network, federally mandated charges, and optional Custom Calling features.
Long-distance charges or calls to special numbers (for example 900 numbers) are not included in Residential Recurring Rates. Contact your Long Distance provider for information about optional calling plans and rates.
Non-Recurring Rates
Service Order/Residential: $12.50 - $15.00
Central Office: $22.50
Premise Visit: $40.25
Station Wire: $36.50
Residential Set-up Total (estimated): $89.25 - $114.25
Additional Features Set-up fees:
Caller ID Set-Up: $10.00
Custom Calling Set-Up: $10.00
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Monthly Residential Rates
Your monthly rates include the cost of service along with federally mandated charges as listed below. For members who need financial assistance, you may qualify for our “lifeline” rates.
Basic Monthly Service Rate:
Access Line/Residential: $16.55
Federally Mandated Per Access Line: $6.50
Inside Wire Charge: $1.60
Universal Single Line: $0.10
Federal Tax: 3%
Lifeline Monthly Rate: $1.10/mo.
This includes the phone line and all federally mandated charges and access fees. You may add special calling features for an additional charge (see rates below). To see if you qualify for Lifeline, click here.
Save a Bundle with a Bundle:
You can save on all your OTZ services when you sign up for a phone-cell-Internet package. Call one of our friendly customer service reps and we’ll find a package that works best for you!
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Custom Calling Features
Many OTZ members choose the extra benefits of customized calling features. These can make calling easier, more efficient and even more fun with three-way calling and more. Add any of these convenient features at the rates noted here, or save with one of our calling feature bundles!
Call us today and we’ll help you choose the options or a cost-saving bundle that works best for you!
Rates
Caller ID: $6.95
Call Waiting: $3.45
Call Forwarding: $1.50
Three-Way Calling: $3.45
Speed Dialing/8 Code Numbers: $1.50
Speed Dialing/30 Code Numbers: $3.05
Caller ID
Caller ID lets you know who is calling, before you answer the phone (but will not identify callers with unpublished numbers). To use the service you will need a separate display unit, or a telephone with a built-in display. You can buy display units from OTZ, an electronics store, or in the electronics department of larger variety stores. Instructions for using Caller ID will vary slightly with the display unit you choose; follow the directions provided with the display unit you buy.
Call Waiting
When you’re on the phone and someone else is trying to call you, Call Waiting sounds a tone to alert you to the incoming call. Call Waiting also lets you answer incoming calls and talk privately, without losing the original phone connection. You can even use Call Waiting to switch between phone conversations.
To Use Call Waiting
You will hear an “alert” tone when you are already on the phone and an incoming call is waiting.
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Depress and release the hook switch (or “flash” button) to put the original conversation on hold. This simultaneously connects you with the incoming call.
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To switch between callers, depress and release the hook switch once for each transfer. (Note: The caller “on hold” cannot hear the other caller’s conversation with you.)
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If you are ready to end the original conversation when you hear the Call Waiting alert tone, simply hang up. Your telephone will ring. Lift the receiver and you will be connected to the incoming caller.
Call Forwarding
Call Forwarding is a convenient way to help phone calls catch up with you when you’re on the go. There are two ways to set up Call Forwarding (Fixed and Variable) and you will want to discuss the choices with an OTZ customer service representative.
To Use Call Forwarding
Each community in the OTZ service area has unique programming numbers for Fixed and Variable Call Forwarding. Please ask an OTZ customer service representative to help you write the correct numbers for your service area.
Fixed Call Forwarding:
When Fixed Call Forwarding is turned on, the feature automatically forwards your calls to one other phone number that you have chosen. Forwarding to this preset number is automatic or “fixed.”
To turn on this feature, dial ________ and wait 4 seconds* for two bursts of dial tone. Call Forwarding is now turned on. Hang up, or, if you want to call the “forward-to” number (so you can tell someone you are forwarding your calls), just stay on the line and wait another 4 seconds and the call will be placed.
Variable Call Forwarding:
With this option, you have to dial a new “forward-to” number every time you activate Call Forwarding.
To turn on this feature; dial _________ and wait 4 seconds* for a dial tone; then dial the forward-to number and wait another 4 seconds* for two bursts of dial tone. Hang up, or, if you want to call the “forward-to” number stay on the line for another 4 seconds* and the call will be placed.
*If you own a push-button telephone, you can skip the 4-second wait by depressing the (#) symbol.
Three-Way Calling
This feature allows you to bring a third party into a previously established call. For example, if you’re talking with a relative in Anchorage, you can include another friend or relative in your village – then all three of you can talk at the same time! When someone hangs up, you are still connected to the other person sharing the call.
To Use Three-Way Calling:
Dial the number of the third party. When this person answers you can talk privately. When you are ready to establish the three-way connection, depress and release the hook switch. (Note: If the person you call does not answer, or the line is busy, just depress and release the hook switch and you will be reconnected to your original party.)
Speed Calling (Abbreviated Dialing)
Speed Calling makes it easy to dial numbers that you call often. Instead of looking up the number, or dialing lots of long-distance digits, the phone will automatically do the dialing for you – when you dial just one or two coded digits.
Choose up to 8 or 30 speed-dial numbers
You can have just a few numbers set up for Speed Calling – or as many as 30! This decision can affect the cost of service, so please be sure to talk with an OTZ customer service representative before you make a choice.
8-Number Option: With this option, your Speed Calling codes are the single digits 2 through 9. This limits you to eight Speed Calling codes
30-Number Option: Your speed calling codes are the double-digits 20 through 49. You can choose to code up to 30 phone numbers.
Coding Choices
There are two ways to set up the codes for Speed Calling: OTZ Coding or Subscriber Coding.
Before you decide which will work best for you, talk with an OTZ Customer Service Representative.
OTZ Coding: With this option, you tell us what numbers you want to call, and OTZ Telephone will take care of the coding. You can change numbers by calling us but you will not be able to make changes yourself from your telephone.
Subscriber Coding: This enables you to set up and change the Speed Calling codes from your own telephone. Here’s how...
1. To enter a new Speed Calling code, dial 74 and wait 4 seconds* for a dial tone.
2. From the available code numbers, dial the code numbers you want to use.
3. Then dial the telephone number you want to assign to the code number;
wait 4 seconds* for two bursts of dial tone; then hang up.
4. Repeat steps 1 through 3 for each number to be stored, using a different code
number each time.
To Use Speed Calling
Simply dial the desired code number and press # (or wait 4 seconds) for the call to be put through.
Selective Call Rejection
This feature allows a subscriber to reject calls from a party that is programmed on the subscriber’s “rejection list.” Rejected calls are rerouted to a rejection announcement.
Programming
1. Set the feature access codes for Selective Call Rejection Activation and
Selective Call Rejection Deactivation in the Digit Translation Assignment view.
2. Program the Selective call Rejection Assignment view with the subscriber’s
directory number. Note that the “activate” parameter must initially be set to “no”
(the parameter maybe set to “yes” after step 3 is completed).
3. Program the Selective Call Rejection List Member Assignment views with the
directory numbers from which calls are to be rejected.
Operation
To activate Selective Call Rejection:
1. Lift the handset. Dial tone is returned.
2. Dial the Selective Call Rejection Activation feature access code “*60”.
Confirmation tone is returned.
To cancel Selective Call Rejection:
1. Lift the handset. Dial tone is returned.
2. Dial the Selective Call Rejection Activation feature access code “*61”.
Confirmation tone is returned.
Selective Call Rejection allows subscribers to create a list of numbers from which they do not wish to receive calls. SCR can also be used to block calls from a number after an undesirable call has been received (even without knowing the number). All calls on the screening list are intercepted and rerouted to a rejection announcement.
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Calling Feature Bundles
Add a package of calling features and save a bundle off the individual prices. These plans are in addition to your basic residential monthly service. For descriptions of each, see our calling features page.
Basic Bundle
Call Forwarding
Call Waiting
Caller ID
$8.50/month
You save $3.40/month.
Platinum Package
Automatic Call Return
Automatic Redial
Caller ID
Distinctive Ring/Call Waiting
Selective Call Acceptance
Selective Call Forwarding
Selective Call Rejection
$14.95/month
You save $0.20/month.
Deluxe Bundle
Anonymous call Rejection
Block 900
Call Blocking – 411 Directory Assist
Call Waiting
Caller ID
Personal ID (Personal Access Code)
Selective Call Rejection
$12.50/month
You save $9.75/month.
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